Pro Protection Plan Terms

What the Plan Is

The Pro Protection Plan gives annual LoTime Pro subscribers 35% off a replacement LoTime lens if theirs is dropped, damaged, or lost.

Who Is Eligible

The plan is available to annual LoTime Pro subscribers only. Monthly subscriptions and the free tier are not eligible.

What You Get

Benefit

35% off a replacement lens

Covered situations

Your lens is dropped, damaged, or lost

Plan length

One year

Limits

• One claim per annual plan year. Each renewal starts a new year with one new claim.
• Your plan year starts when your annual payment goes through and ends when it renews or ends. If your plan starts with a free trial, the plan year begins once the trial ends.
• Your Pro Annual plan must be active when you file the claim.
• The claim must be for the LoTime lens connected to your LoTime account.
• The discount applies to one replacement LoTime lens. It does not apply to other products and has no cash value.

How to Make a Claim

1. In the LoTime app, go to Settings, then My LoTime, then Pro Protection.
2. Pick what happened (dropped, damaged, or lost) and submit. No proof is needed.
3. We review every claim by hand. You can check its status on the same screen.
4. Once approved, a single-use code for 35% off a replacement lens shows up in the app. Use it at checkout on lotime.com within 30 days.

Returns and Shipping Problems

The plan is separate from our return policy. For returns, defects, or packages lost or damaged in transit, see our Return & Refund Policy.

Contact Us

Questions about the plan? Email support@lotime.com.