Return & Refund Policy

Slow. Time. Down.

Last updated: June 2026

Compatibility

The LoTime lens attachment is designed exclusively for iPhone 14 and later models, including:

iPhone 14 / iPhone 14 Plus
iPhone 14 Pro / iPhone 14 Pro Max
iPhone 15 / iPhone 15 Plus
iPhone 15 Pro / iPhone 15 Pro Max
iPhone 16 and later

Important: LoTime is not compatible with iPhone 13 or earlier models. Please verify your iPhone model before purchasing. Compatibility issues on purchases made for an unsupported device are not eligible for a free return label, though we will work with you to find a resolution.

What We Cover

We stand behind every LoTime product. The following situations are fully covered with a free return label and full refund:

Return window: 30 days from delivery date
Product condition: Unused and in original packaging
Compatibility: iPhone 14 and later models only
How to start a return: Email support@lotime.com with your order number
Refund timeline: Within 5 business days of receiving the returned item
International returns: Handled case by case — email us before returning
Customer support: support@lotime.com

How to Start a Return

Starting a return is simple. Here is what to do:

Email support@lotime.com with your order number and the reason for your return.
Our team will respond within 24 hours with next steps.
If eligible for a free return label, we will email it to you directly.
Pack the item securely in its original packaging and attach the label.
Drop off at the carrier and keep your receipt.
Once we receive and inspect the item, your refund will be processed within 5 business days.

Refunds

All refunds are issued to the original payment method used at checkout.

Wrong colorway shipped

We sent you Malibu Blue but you ordered Pink Lemonade, for example. We cover return shipping and send the correct unit.

Defective unit

The product does not function as expected out of the box. We cover return shipping and issue a full refund or replacement.

Arrived damaged

Your order arrived with visible damage from shipping. Keep the packaging, take a photo, and email us. We cover return shipping and issue a full refund or replacement.

Item not as described

The product significantly differs from what was described on our website. We cover return shipping and issue a full refund.

Refund processing time: Within 5 business days of receiving your returned item
Refund method: Original payment method (credit card, Apple Pay, etc.)
Shipping costs refunded: Only if the return is due to our error (wrong item, defective, or damaged)
Original shipping cost: Non-refundable for change-of-mind returns

Please note that depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear in your account after we process it.

International Orders

We ship worldwide and want to ensure every customer has a great experience regardless of location. However, international returns require additional consideration.

International return shipping costs are the responsibility of the customer unless the return is due to our error
For low-value disputes on international orders — such as minor damage in transit — we may issue a refund without requiring the item to be returned, at our discretion
Customs fees, import duties, and taxes paid at delivery are non-refundable
If your package was lost or damaged in transit, please email us and we will work with the carrier and our shipping protection provider to resolve it

For any international return or dispute, please email casey@lotime.com before sending anything back so we can advise on the best process for your country.

Non-Returnable Situations

The following are not eligible for returns or refunds:

Items returned after 30 days of delivery
Items that show signs of use, scratches, or damage caused by the customer
Items returned without original packaging
Purchases made for an unsupported iPhone model (iPhone 13 or earlier) — please check compatibility before purchasing
Items marked as final sale

If you are unsure whether your situation qualifies, please reach out to us at team@lotime.com before initiating a return. We will always try to find a fair resolution.

Lost or Damaged Packages

If your order never arrived or arrived damaged, please contact us as soon as possible at team@lotime.com. Include:

Your order number
A description of the issue
Photos of any damage to the product or packaging

We will investigate with the carrier on your behalf and work to resolve the issue as quickly as possible. In most cases we aim to have a resolution within 3–5 business days.

Contact Us

Our team is here to help. If you have any questions about your return, your order, or our policy, reach out any time.

Email: support@lotime.com
Response time: Within 24 hours on business days
Website: lotime.com